Subscription and Cancellation Policy

Subscription Payments

Subscription payments will be charged to your Google account upon confirmation of purchase. The account will be charged for renewal within 24 hours prior to the end of the current period, and users will be notified of the renewal cost.

Cancellation Policy

Users may cancel their subscriptions at any time through Google Play or the App Store. However, if a subscription is canceled, users will not receive a refund for the current billing period. They will continue to have access to the subscription content until the end of that billing period. The cancellation takes effect after the current billing cycle ends.

Refund Policy

Google Play Refunds: Users can request a refund for apps and in-app purchases within 48 hours of purchase. For e-books, audiobooks, movies, and TV shows, refunds can be requested within 7 days if the content has not been downloaded or watched.

App Store Refunds: Users can request a refund within 7 days of purchase for apps or in-app purchases. If a user cancels their subscription within this timeframe, they may be eligible for a refund.

How to Request a Refund

For Google Play Store:

Open the Google Play Store app.
Tap on your profile picture in the upper-right corner.
Select Payments & subscriptions, then tap on Budget & order history.
Locate the order you wish to return and tap on it.
Click on Report a problem and select the reason for your refund request.
Complete the form and click Submit.

Alternatively, you can go to Ask for Refund - Google Play.

For Apple App Store:

Go to reportaproblem.apple.com.
Sign in with the Apple ID used for the purchase.
Tap or click "I'd like to," then choose "Request a refund."
Select the reason for your request and choose the app or subscription in question.
Click Submit to finalize your request.

Important Notes

Refund decisions from Google Play are usually communicated within 1 business day but can take up to 4 business days to process. For Apple, it may take up to 48 hours to know if your request has been granted.

If you need assistance regarding refunds or cancellations beyond what is outlined here, please contact us at apps.storyyell@gmail.com.

Contacting Support

If you have any questions or issues regarding refunds or cancellations, feel free to reach out via email at apps.storyyell@gmail.com. We are here to assist you!

Frequently Asked Questions (FAQ)

1. Can I get a refund after 7 days?

No, refunds are typically only issued within 7 days of purchase unless there are exceptional circumstances.

2. What happens if I cancel my subscription?

If you cancel your subscription, you will not receive a refund for the current billing period but can continue using the service until that period ends.

3. How do I know if my refund request was approved?

You will receive an email notification from Google Play or Apple confirming whether your refund request has been approved or denied.

4. Can I cancel my subscription anytime?

You can cancel your subscription at any time through Google Play or the App Store without penalty; however, you will retain access until the end of the current billing cycle.

5. Who should I contact if I have further questions?

Please contact us at apps.storyyell@gmail.com, and we will be happy to assist you!